In the last post, we looked at how to tackle the unique case of an angry end users enquiry. This post looks at the more common, standard end user enquiry. When dealing with a standard end user, it may be obvious what to do. But it can make a big difference to take some time to
One of the most challenging tasks in the workplace. Dealing with angry and emotional end user takes a lot of practice and is certainly a skill that a IT admin will take a long time to master. Remain calm and listen to their issue. Often times the end user is just looking to blow off steam, let
The first thing anyone sees when they open up your webpage is its banner. Whether its good or bad, the banner is emblazoned across the visitors screen the second they enter. For this reason its essential it makes the right impression. To create an impressive banner one of the first things that you, as a
It is inevitable when using computers everyday that there will be IT problems that come up. Whether a hardware or software issue, IT problems are well known and well documented. While each IT problem is different, the method of solving them remains the same each time. It is possible to approach each IT problem the same way
Using two monitors is a fantastic way to improve the speed and efficiency of your computer usage. A second monitor brings a new dynamic to your traditional set up and opens up the ability to do things in a new way. Initially, using a second monitor may seem awkward. Moving the mouse off of the