It is inevitable when using computers everyday that there will be IT problems that come up. Whether a hardware or software issue, IT problems are well known and well documented.

While each IT problem is different, the method of solving them remains the same each time. It is possible to approach each IT problem the same way using this problem solving method:

Define > Assess > Decide > Implement > Evaluate

This is a template that can be applied to all IT issues. Of course, each problem will have its variations, and this template is more of a guide than a definite solution. However, following the steps in order can save a lot of time and annoyance in the long run.

Differences between problems will become clear when assessing the issue. It is on this step that a course of action is considered, and on this step that the nature of the issue becomes clear.